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About OneWelbeck Women’s Health

  • OneWelbeck Women’s Health was founded by a group of leading women’s health clinicians whose objective is to develop a state-of-the-art Women’s Health Centre at the heart of the Harley Street medical area.
  • The centre provides world class diagnostic imaging, tests and treatment to patients, offering patients the option of consultation, diagnostic testing and procedure within one attendance at the centre
  • The centre provides breast screening services, gynaecological endoscopic procedures and consultation to patients along with a high quality ultrasound scanning service
  • OneWelbeck has a number of other day centres on other floors of 1 Welbeck Street, which include an Imaging Suite in the basement with a CT and laboratory on the Cardiology floor.
  • Further centres are also under development or planned around the UK and internationally.

Main duties & responsibilities

  • To ensure that patient referrals are added to the relevant electronic care records systems and take ownership of the scheduling of patients for consultations, diagnostic testing and day case procedures.
  • To learn and understand individual patient pathways.
  • To prepare patient records in preparation for their appointments or procedures with the appropriate clinical reports and data.
  • Answer telephone calls ensuring all enquires are handled efficiently. To deal with all patients either on the phone or in person in a delicate manner offering support, advice and reassurance. Listen to their concerns and act appropriately. Ensure all messages are relayed as quickly as possible to the Consultant(s) and/or medical team and respond to any resulting information in a timely manner.
  • To manage the patient care journey through the centre efficiently and sensitively maintaining a patient centred approach at all times.
  • Optimise office workflow procedures and ensure physician productivity by maintaining calendars; scheduling patient appointments and physician consultations.
  • When required, generates revenues by raising invoices, completing direct patient and third-party billing.
  • Secures information by completing database back-ups if required.
  • Maintains patient confidence and protects operations by keeping information confidential in accordance with local policies on information governance and confidentiality of care records.
  • Innovate office procedures in own work area to ensure that there is no breakdown in the patient care pathway.
  • Ensure patient details are correct on appropriate IT programmes/electronic care records demonstrating outstanding attention to detail.
  • Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
  • Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • To help implement new ways of working to improve the private patient experience and efficiency of service.
  • Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, national, and local requirements.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Work closely with the Patient Pathway Manager and Centre Director to ensure the patients administrative service is appropriately covered in response to service needs. This will include cross-cover of the front-of-house and Private Patients Pathway Manager role.
  • Enhances centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.

Education & experience needed

  • Secondary Education
  • Experience working with the general public providing high quality customer care.
  • Good level of general education.
  • Computer literate. Competent in Microsoft office programs.
  • Experience with electronic care records systems (desirable).
  • Experience handling confidential and sensitive information (desirable).

Key skills

  • Excellent interpersonal skills.
  • Excellent organisational skills.
  • Attention to detail.
  • The ability to work autonomously as well as part of a team.
  • The ability to work across functions and to manage pressure.
  • Diplomacy.
  • A high level of numerical and literacy skills to support providing and interpreting information.
  • Highly levels of motivation.

Salary & benefits

  • Competitive salary (experience dependent).
  • Private healthcare.
  • 5% Contributory pension scheme.
  • 20 days holiday.

How to apply

To apply, please email your current CV and cover letter to clare.sullivan@onewelbeck.com