Summary
As Patient Pathway Administrator at OneWelbeck Imaging and Diagnostics, you will be warmly welcoming the patients and providing a broad range of administrative functions and utilizing relevant IT systems to support the delivery of a high quality patient service. The successful candidate will play a key role in ensuring a smooth and efficient pathway administration for patients throughout their journey from the point of referral to the point of discharge. You will be highly motivated, proactive and well organized with a strong sense of patient/customer care. The ability to multitask, work in a team and work under pressure in what can often be a busy environment is essential.
The Opportunity
- To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome
- To help facilitate a smooth patient care journey through the centre efficiently with a patient centred approach and the highest levels of service at all times
- Answering phones, emails, arriving patients and ensuring all enquires are handled efficiently
- Deal with patient and referrer related enquiries in a professional manner
- Be considerate and work respectfully with all team members, ensuring that clear communication and effective working relations are maintained
- Liaise with consultants, secretaries, radiographers and patient administration staff regarding patient information and appointment scheduling
- Maintain accurate and complete records of patient details in line with the agreed processes within OneWelbeck
- Ensure that patient confidentiality is maintained in respect of personal information in accordance with OneWelbeck policies and statutory legislation
- To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome
- To book appointments and send confirmation information to patients
- To learn and understand individual patient pathways.
- Ensure patient details are correct on appropriate IT programmes/electronic care records demonstrating outstanding attention to detail
- Managing transactions for any ‘self-pay’ patients, including raising invoices and taking payments. Following processes for cash, cheque, and debit/credit card receipting.
- To accurately scan and attach all correspondence to patient records, when required, in accordance with patient confidentiality policies and general data protection regulations
General / Other tasks
- Keep office equipment operating by following operating instructions; maintaining supplies; performing preventive maintenance; calling for repairs.
- Help implement new ways of working to improve the private patient experience and efficiency of service.
- Undertake daily, weekly, monthly checks and audits as they relate to administrative tasks and Centre policies.
Skills & experience
Education and experience
- Experience in a private healthcare environment (essential)
- Higher education (A Levels) (desirable)
- Experience in a high-quality customer facing role, 5-star hospitality experience ideal
- Experience utilising MS Office (Word, PowerPoint & Excel)
- Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
- Experience handling confidential and sensitive information (desirable)
- Part time hours available
Key Skills
- Excellent interpersonal skills
- Excellent organisational skills
- Attention to detail
- The ability to work autonomously as well as part of a team
- The ability to work across functions and to manage pressure
- Diplomacy
- A high level of numerical and literacy skills to support providing and interpreting information
- High levels of motivation
Salary
- Salary: £26K – £27K dependant on experience
How to apply:
To apply for this role send your CV and a cover letter to shirin.mousavi@onewelbeck.com
