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Summary

As Patient Pathway Administrator at OneWelbeck Imaging and Diagnostics, you will be warmly welcoming the patients and providing a broad range of administrative functions and utilizing relevant IT systems to support the delivery of a high quality patient service. The successful candidate will play a key role in ensuring a smooth and efficient pathway administration for patients throughout their journey from the point of referral to the point of discharge. You will be highly motivated, proactive and well organized with a strong sense of patient/customer care. The ability to multitask, work in a team and work under pressure in what can often be a busy environment is essential.

The Opportunity  

  • To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome
  •  To help facilitate a smooth patient care journey through the centre efficiently with a patient centred approach and the highest levels of service at all times
  • Answering phones, emails, arriving patients and ensuring all enquires are handled efficiently
  • Deal with patient and referrer related enquiries in a professional manner
  • Be considerate and work respectfully with all team members, ensuring that clear communication and effective working relations are maintained
  • Liaise with consultants, secretaries, radiographers and patient administration staff regarding patient information and appointment scheduling
  • Maintain accurate and complete records of patient details in line with the agreed processes within OneWelbeck
  • Ensure that patient confidentiality is maintained in respect of personal information in accordance with OneWelbeck policies and statutory legislation
  • To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome
  • To book appointments and send confirmation information to patients
  • To learn and understand individual patient pathways.
  • Ensure patient details are correct on appropriate IT programmes/electronic care records demonstrating outstanding attention to detail
  • Managing transactions for any ‘self-pay’ patients, including raising invoices and taking payments. Following processes for cash, cheque, and debit/credit card receipting.
  • To accurately scan and attach all correspondence to patient records, when required, in accordance with patient confidentiality policies and general data protection regulations

General / Other tasks

  • Keep office equipment operating by following operating instructions; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Help implement new ways of working to improve the private patient experience and efficiency of service.
  • Undertake daily, weekly, monthly checks and audits as they relate to administrative tasks and Centre policies.

Skills & experience  

Education and experience

  • Experience in a private healthcare environment (essential)
  • Higher education (A Levels) (desirable)
  • Experience in a high-quality customer facing role, 5-star hospitality experience ideal
  • Experience utilising MS Office (Word, PowerPoint & Excel)
  • Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
  • Experience handling confidential and sensitive information (desirable)
  • Part time hours available

Key Skills 

  • Excellent interpersonal skills
  • Excellent organisational skills
  • Attention to detail
  • The ability to work autonomously as well as part of a team
  • The ability to work across functions and to manage pressure
  • Diplomacy
  • A high level of numerical and literacy skills to support providing and interpreting information
  • High levels of motivation

Salary

  • Salary: £26K – £27K dependant on experience

How to apply:

To apply for this role send your CV and a cover letter to shirin.mousavi@onewelbeck.com