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I just wanted to take some time to let you know how pleased and impressed I was with the level of service I received when I was at OneWelbeck for my procedure on Tuesday 4th August. The whole process was seamless to Dr Malik making the arrangements for my surgery to you calling me for my pre op assessment to the procedure on the 4th. From the moment you walk into OneWelbeck you are greeted with wonderful service. Everyone was friendly and welcoming. I don’t at all recall the names of all the nurses and Dr’s I met on the 4th but everyone was lovely and believe me if I don’t like how someone has been towards me I will say. The whole day was made easy for me and I went into the surgery feeling very relaxed and totally trusting that my care was everyone’s number 1 priority. Please do thank everyone involved for taking such great care of me last week. I would highly recommend OneWelbeck to anyone.

Dr Wasan covered everything that was needed. He explained everything thoroughly and everything that was required. I would have no hesitation in recommending him and would use again if needed. His superb secretary should also get a mention as she is so efficient. An excellent team.

Yesterday I had a PFO closure at OneWelbeck Heart Health Centre with Dr Malik and Dr Kanaganayagam.

As a long term diver, and someone who has experienced several symptoms associated with PFO, I have also known several people who have needed a similar procedure, I am just so grateful that I was lucky enough to undergo this procedure at OneWelbeck.

I was absolutely terrified!  But I had no reason to be.

The whole team, from the receptionists to the operating theatre staff and the aftercare were beyond exceptional. Between arriving at 8am to being discharged at 13.30, the process was flawless.

I have to specially mention Tracey and Monique, who put up with my nervous prattling and rambling prior to the procedure, and for looking after me so well afterwards, and Kes who took me to and from the theatre, and also the surgical team, who were too numerous for me to remember everyones’ names – sorry.

I also consider myself extremely fortunate to have attended OneWelbeck for all of the imaging and tests prior to this procedure.  To have so many facilities and professional staff under one roof has meant the whole experience was smoother and less stressful than I could have possibly believed.

Thank you to everyone.

Met Dr Wasan who has an above duty persona – incredible communication and excellent treatment pathway. He explained all that was happening and reasons for it. His PA is also a lifeline as she did all she could to make my appointments, thanks. My heart is at ease now following my results but it’s mostly Dr Wasan’s approach that’s made me positively good.

I was very grateful for the patience and time taken to explain my condition and to offer information about how to proceed to try to improve it. I now have a much better understanding of what I must do and what is available to me if my condition deteriorates.