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"I would like to thank you and your team so much for the wonderful care given to me recently and kindness shown when I attended for a mammogram. Although this was just a routine check-up you paid such attention to ensuring my wellbeing. You and your assistant Andrea both went out of your way to explain the process and to make me comfortable, physically and mentally. You also went to the trouble of collecting my previous mammograms from my GP to compare and look for any changes. When I needed to return for a further scan and then a biopsy of a tiny calcium deposit you were just as kind and considerate. Dr Malhotra, Consultant Radiologist could not have been more gentle while carrying out the biopsy. I felt safe in all of your hands with no pain at all, so much so that while lying still for the biopsy I could have fallen asleep ! Your aftercare was equally amazing. I experienced no bruising or swelling, I am sure due to the care you took to prevent this, and Andrea called the next day to see how I was. Fortunately the biopsy results were all clear, however I am so pleased that I decided to have the initial mammogram, and to do this with your clinic. I know that if there had been any serious problem it would have been caught by your incredible attention to detail and that you would have supported me through it with every care and kindness."
Screening mammogram patient, seen by Johanna Kelsey