Phlebotomist - Reference [None]

Role Information:

We are seeking an ambitious and dynamic Phlebotomist / HCA to provide diagnostic services within our Imaging & Diagnostics centre at OneWelbeck.

  1. Salary: £26,500
  2. Location: OneWelbeck Imaging & Diagnostics Centre, 1 Welbeck Street, London, UK

About OneWelbeck Imaging & Diagnostics

OneWelbeck's Imaging & diagnostics centre leverage cutting-edge technology to perform a wide range of tests, scans and assessments within one accessible facility.

Whether it's a walk-in appointment or a day surgery visit, our tests and diagnostics comprise of MRI, CT, Standing CT and X-ray imaging. We also have a pathology service offering blood tests for various health concerns, including genetics testing.

Job purpose:

  • Here at OneWelbeck we are committed to empowering our teams, bringing together outstanding people, and doing work that matters in an inclusive environment. We believe a healthy working culture starts at the top and our workplace culture is the translation of our organisation’s values.
  • Work as part of a team ensuring compliance to OneWelbeck Imaging and Diagnostics Terms & Conditions
  • The Pathology team leader is responsible for the management and coordination of the administrative support services ensuring all systems and processes operate efficiently, accurately and in a timely manner, through a process of continuous improvement.
  • Highly motivated, foresighted, and well organized with a strong sense of patient/customer care are a must. The ability to multitask, work in a team, and work under pressure in what is often a busy environment, is essential.
  • To monitor and improve Quality Standards of administrative services within the administration team and linking in with the wider service regarding administrative standards
  • Contribute to a patient focused service of the highest quality under the supervision of the pathology coordinator.

Job summary:

  • Develop our Centre excellence work with the Pathology team leader to implement initiatives to improve the patient experience.
  • Patient care and Customer Service – provide a broad range of functions and utilizing relevant IT systems to support the delivery of a high-quality patient service
  • Training & development: exposure to opportunities to continually develop your knowledge.
  • Drive innovation: under the guidance of the Pathology team leader, trial and adopt new processes and innovations to improve outcomes, patient experience or efficiency.
  • Quality assurance & performance improvement: ensuring the Centre’s activities and records adhere to regulatory requirements; evaluating performance and developing action plans for improvement. Commit to working in a culture of continuous improvement that focuses on quality and patient satisfaction.

Key results area/main duties and responsibilities:

  • To provide the highest standards and safe practices of care to our patients requiring phlebotomy and other sample collection
  • Deal with patients’ and consultant requests in an efficient and professional manner
  • Perform mandatory daily and weekly checks to ensure all clinical governance standards are adhered to.
  • Ensure accurate records are entered into the patient information system Compucare.
  • Ensure sufficient supplies are always available in the phlebotomy centre, and report any used stock to the phlebotomy leader.
  • Be committed to working flexibly within a dynamic environment, responding to the changing needs of the service.
  • To participate in the evaluation of complaints, incidents and accidents
  • Preparing and despatching of kits, postal packs, and other work within the centre
  • communicating in a friendly, helpful, and non-prejudicial manner in your dealing with staff, clients and/or customers as you will be regarded as a representative of the staff and department!
  • Provide a Phlebotomy service within the Integrated Care System
  • Work under indirect supervision in accordance with defined work rotas and protocols
  • Be competent in the assessment of patients both physically and emotionally, to ensure safety prior to blood samples being taken.
  • Be competent in the selection of the appropriate sample bottle for all common laboratory investigations.
  • Be competent in the procedures required for bleeding high-risk,
  • Be competent in the use of computer software packages associated with the ordering of blood samples.
  • Ensure samples are correctly labelled for transportation to the laboratory.
  • Maintain patient safety through the timely and accurate reporting of any incidents or issues.
  • To pass onto/seek assistance from other colleagues, promptly, any questions that you are unable to resolve.
  • Escalate concerns regarding patients/ staff to Pathology Coordinator
  • Preparing and despatching kits, postal packs, and other work within the centre

Collection of venous and capillary blood samples, body fluids and swabs from patients

Quality care and governance:

  • To be part of the governance schedule at OneWelbeck Imaging and Diagnostics
  • To establish and maintain close and harmonious relationships with all staff to ensure an effective exchange of information.
  • To communicate complex information to patients, relatives and other care workers where persuasive or reassurance skills are required.
  • To communicate with all colleagues, managers, Medical and support staff within the Department.
  • To effectively communicate with all patients including stressed and distressed patients who are undergoing complicated procedures which are frightening and uncomfortable or may be claustrophobic.
  • To advance level of skills and knowledge in line with the expectations and requirements of the department.
  • To demonstrate an ability to reflect on practice and keep abreast of developments in imaging techniques and maintain a professional portfolio of continuing professional development.
  • To undertake professional audits as necessary, and to present outcomes at audit meetings.
  • Apply and promote the wider safeguarding agenda in relation to vulnerable adults and children
  • Attend meetings within and external to Imaging and Diagnostics as delegated by Senior Leadership group.
  • Communicate at all levels by utilising a wide range of communication techniques (verbal, non-verbal, written, electronic etc.).
  • Manage, defuse, and respond appropriately with verbal complaints and situations of conflict and aggression through knowledge, training, experience, and escalation.
  • Adhere to all General data protection regulations GDPR.
  • To deal with initial complaints from patients, carers or other professionals and refer where necessary to the appropriate CT and General X-ray Superintendent.
  • To observe the Centre’s policy for reporting incidents in a timely manner
  • To produce and implement action plans because of incidents.

Values and behaviour:

  • Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
  • Demonstrable skill to work together to serve our customers through delivering safe and excellent clinical care.
  • Value diversity and difference, operate with integrity and openness.
  • Treating others with compassion, empathy and respect.
  • Share information openly and effectively with patients, staff and relatives.
  • Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
  • Uses evidence to make improvements, increase efficiencies and seeks out innovation.
  • Actively develops themselves and others.

Additional information:

This job description is designed to assist post holders with understanding what is expected of them in their role. One Welbeck Imaging and Diagnostics may ask them to undertake other duties, as required, which are not necessarily specified on the job description but which are commensurate with the grade of the post.

The job description itself may be amended from time to time in consultation with the post holder, within the scope and general level of responsibility attached to the post.

All post holders must take responsibility to ensure that they are aware of and adhere to all Centre policies, procedures and guidelines relating to their employment regardless of their position within the Centre.

Infection prevention and control:

All One Welbeck Imaging and Diagnostics employees have a duty to co-operate with and implement Business policies and procedures in preventing and controlling infection. This includes co-operation with colleagues and contractors also involved in the provision of healthcare so far as is necessary to enable the Business to meet its obligations under the Health and Social Care Act 2008.


One Welbeck Imaging and Diagnostics is committed to safeguarding and promoting the welfare of children and young people and adults at risk and expects all staff and volunteers to share this commitment and ensure they work in accordance with the Welbeck Health Partners Safeguarding Child and Adult at Risks Policies and Procedures.

Staff should ensure that they remain up to date with safeguarding training requirements and know how to report safeguarding concerns or allegations against staff and should follow safeguarding policy and procedures and the allegations against staff policy.


Maintain confidentiality in relation to personal data held for colleagues and patients, ensuring that it is processed lawfully; for no purpose other than that for which it was obtained; is relevant to that purpose; is retained for no longer than is necessary; is processed in accordance with the rights of the subject to access and accuracy; and is protected from accidental loss or damage in accordance with the requirements of the Data Protection Act (as amended), and records management guidance.

Maintain confidentiality of patient-identifiable personal data using a non-identifiable alternative, where practicable, and limiting access on a strictly need to know basis in accordance with the responsibilities of the Business’s Caldicott Guardian.


Accept personal responsibility for contributing to the One Welbeck Imaging and Diagnostics management of risk, including the reasonable avoidance of any action which would knowingly cause unacceptable risk to self, others, or to the Business.

As far as is reasonably practicable attempt to prevent other people from undertaking tasks or actions which would knowingly cause risks to self, others, or to the Business, in accordance with the Business policy and training.

Identify and report actual or potential hazards/ risks in the work environment in accordance with Business policies and take immediate action to minimise risks where it is reasonably practicable to do so.

Identify and report to the appropriate authority incidents of risk, neglect, abuse or endangerment to vulnerable adults and children.

Follow Welbeck Health Partners policy on use of Personal Protective Equipment e.g., Masks, Gloves, Visors etc.

Awareness of and compliance with Health and Safety Regulations.

Equality and diversity:

The Business recognises the benefits of a diverse workforce reflective of the communities that we serve and is committed to equal opportunities in employment with a devotion to eliminate all forms of unlawful discrimination.  The Business aims to promote equality of opportunity and good relations between staff and patients (including volunteers, contractors and bank staff).  All individuals have a duty to adhere to the Business Diversity and Equality Opportunity policy and an individual responsibility towards the application and understanding of the Equality Act 2010.  Inequitable behaviour will not be tolerated, and every person has a responsibility to highlight discriminatory practice.

Health and safety and work:

In addition to the Business responsibilities under the Health and Safety legislation, you are reminded of your responsibilities for health and safety at work under the Health and Safety at Work Act 1974 (as amended) and associated legislation. These include the duty to take reasonable care of the health and safety of yourself and others in your work activities and to co-operate with your employer in the discharge of its statutory duties. You must adhere strictly to the Business policies and procedures on health and safety and report all accidents, dangerous occurrences, unsafe practices or damage to your manager promptly using the Business incident reporting system. You must make use of appropriate training, safety equipment, protective clothing and footwear and attend training. Failure to comply with these requirements may result in disciplinary action.

Disclosure and barring service (DBS):

If the post you are undertaking requires you to complete a DBS disclosure, this will be managed and processed in line with the DBS Policy, and you will be required to sign up and maintain your subscription to the DBS Update Service.

Person specification:


Qualifications, Accreditations, Education



BSc (Hons)





Experience of working unsupervised (desirable)


At least 5 years plus experience of working within a healthcare environment


Cannulation experience


At least 5 years plus extensive experience in phlebotomy with a variety of patients groups


Competency in adult phlebotomy using the Vacutainer System


Understanding of pathology investigations


Knowledge and Skills



Ability to work as part of a team


Ability to cope with work pressures and manage time effectively


Ability to make prompt decisions based on knowledge, experience and circumstances


Ability to work using own initiative but also know when to seek assistance and guidance


Demonstrate effective verbal and written communication skills


Computer and Keyboard skills


Keep all records up to date in clear, accurate and concise manner on a day-to-day basis


Evidence of ability to assess the needs of a patient


Willing to work flexible hours and participate in the out of hours duties roster


Able to demonstrate a sound clinical knowledge of radiographic procedures, including:

-Radiation regulations (IRMER),


-Quality Control

-Quality Assurance

-Clinical Audit


Ability to prioritise own workload


Personal Abilities



Effective communication in a wide range of situation in writing, person or by telephone


Demonstrates professional approach, in demeanour, appearance and time keeping


Willing to work flexible hours and participate in the out of hours duties rota


Willingness to further current knowledge (CPD)


Key:                     A = application, T = test, I = interview

Please send your application to: