PACS/Imaging Administrator – Imaging and Diagnostics

Job Summary:

·       Develop our clinical excellence: work with the Imaging Centre Director and the modality leads to implement initiatives to improve patient experience.

·       Training & development: Responsible for all training, education and compliance with statutory and mandatory training across all aspect of OneWelbeck Imaging and Diagnostics. Focus on training and continuous improvement of image quality up to and including cardiac MRI and CTCA.

·       Drive innovation: under the guidance of the Centre Director and the MR and CT Leads, trial and adopt new innovations to improve outcomes, patient experience, or efficiency.

·       Quality assurance & performance improvement: ensuring the Centre’s activities and records adhere to regulatory requirements; evaluate performance and develop action plans for improvement. Commit to working in a culture of continuous improvement that focusses on quality and patient satisfaction.

·       Regulatory, governance & safety: always adhere to appropriate processes to meet the requirements of any accreditation bodies. Assist in developing, supporting and implementing policies and procedures.

·       Drive innovation: play a role in a radiography group that is looking to trial and adopt new innovations to improve outcomes, patient experience or efficiency.

·       Use cutting edge equipment: you will have the opportunity to work with premium equipment to ensure the most effective service can be delivered.

Key Results Areas/Main Duties and Responsibilities:  

·       Act as the first point of contact for any imaging related queries, incidents and service requests, triaging calls, resolving issues and supporting users endeavouring toward first time fix.

·       Maintain a good working knowledge of computer equipment and to provide first line support for these items where appropriate. This will include a variety of computer peripherals, such as voice recognition headsets and microphones.

·       The post holder will take every opportunity to learn, develop and maintain a good working knowledge of Imaging IT Systems.

·       Assist with the upload and download of patient images on to CD’s/via IEP and other PACS systems upon request.

·       Assist with upload of patient images on to IEP and other platforms such as CIMAR and other health portals for completion of patient journey through imaging and Diagnostics.

·       Adhere to the Data Protection Act and protects the confidentiality of patients, relatives and staff within the guidelines set out by this Act.

·       Work from a list of calls/incidents, taking ownership for resolving specific calls (escalating where necessary), carrying out routine housekeeping and system maintenance.

·       As a part of a team to support many users from a wide range of disciplines with varying levels of IT knowledge and skills.

·       Help implement new ways of working to improve the private patient experience and efficiency of service.

·       The PACS administrator will plan and manage their own work under the guidance of the Centre director of Imaging and Diagnostics and will support in the prioritisation of assigned complex tasks to meet organisational requirements, including following up on on-going tasks and chasing responses from other users.

·       Be expected to provide Imaging systems support as and when required.

• Answering calls, emails, queries and all administrative duties, upload requests within the department.
• Sending reports in a timely and effective manner and dealing with urgent clinician, PA and patient requests
• Escalating complaints, concerns and incident reporting as necessary and recording on RADAR, including compliments
• Liaise with consultants, secretaries, radiographers and patient administration staff regarding patient information and appointment scheduling.
• Maintain accurate and complete records of patient details in line with the agreed processes within OneWelbeck

·       A flexible attitude and the ability to multitask and have a flexible approach to working patterns to meet the continuing needs of the service.

·       The post holder will be asked to develop protocols and propose changes, where necessary, which impact across the Centre for the use of Imaging systems.

·       Engage with audits when required.

·       Take responsibility for own actions.

·       Act in a professional and courteous manner at all times.

·       To work effectively under pressure.

Quality Care & Governance:

·       To be part of the governance schedule at OneWelbeck Imaging and Diagnostics

·       To establish and maintain close and harmonious relationships with all staff to ensure an effective exchange of information.

·       To communicate complex information to patients, relatives and other care workers where persuasive or reassurance skills are required.

·       To communicate with all colleagues, managers, Medical and support staff within the Department.

·       To effectively communicate with all patients including stressed and distressed patients who are undergoing complicated procedures which are frightening and uncomfortable or may be claustrophobic.

·       To advance level of skills and knowledge in line with the expectations and requirements of the department.

·       To demonstrate an ability to reflect on practice and keep abreast of developments in imaging techniques and maintain a professional portfolio of continuing professional development.

·       To undertake professional audits as necessary, and to present outcomes at audit meetings.

·       Apply and promote the wider safeguarding agenda in relation to vulnerable adults and children

·       Attend meetings within and external to Imaging and Diagnostics as delegated by Senior Leadership group.

·       Communicate at all levels by utilising a wide range of communication techniques (verbal, non-verbal, written, electronic etc.).

·       Manage, defuse, and respond appropriately with verbal complaints and situations of conflict and aggression through knowledge, training, experience, and escalation.

·       Adhere to all General data protection regulations GDPR.

·       To deal with initial complaints from patients, carers or other professionals and refer where necessary to the appropriate CT and General X-ray Superintendent.

·       To observe the Centre’s policy for reporting incidents in a timely manner

·       To produce and implement action plans because of incidents.

Values & Behaviours:

·       Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes. 

·       Demonstrable skill to work together to serve our customers through delivering safe and excellent clinical care.

·       Value diversity and difference, operates with integrity and openness. 

·       Treating others with compassion, empathy and respect.

·       Share information openly and effectively with patients, staff and relatives.

·       Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others. 

·       Uses evidence to make improvements, increase efficiencies and seeks out innovation.

·       Actively develops themselves and others.

 TO APPLY FOR THE ROLE, CVs can be sent directly to me @ nabeeha.shahab@onewelbeck.com