Role Information:
We are looking for a highly professional Front of House Doorperson & Security to join our Front of House Team. This combined role is critical to the seamless daily operation of OneWelbeck. Representing our first-class Front of House Guest Experience located at all times in the main entrance. Your focus will be on establishing a strong presence for external visitors, ensuring a warm yet professional welcome and assisting with any inquiries to enhance the overall guest experience.
- Salary: £30,000-£34,000 DOE
Values & Behaviours
We are looking for someone who demonstrates:
- A strong commitment to high standards, patient safety, and outstanding guest experience.
- Professionalism, integrity, and a proactive, collaborative work ethic.
- Respect, empathy, and kindness in every interaction.
- A continuous improvement mindset and a willingness to learn and develop.
Main Duties & Responsibilities
- Act as the face of OneWelbeck, taking pride in your role and representing the organisation with professionalism, commitment, and a drive to consistently deliver an exceptional guest experience.
- Deliver a warm and professional welcome to all guests and visitors, maintaining immaculate personal presentation at all times.
- Maintain a visible presence at the main front entrance, acting as a key figure in assisting patients with their cabs on arrival and departure, while also supporting security functions.
- Maintain strong knowledge of the local area-including restaurants, transportation links, and sightseeing opportunities-to confidently assist patients and visitors with local navigation and recommendations.
- Monitor, manage, and respond appropriately to any security-related concerns, incidents, or disruptive behaviours, in line with company policy.
- Support the Front of House and Concierge teams in logging and supervising contractors entering the building.
- Carry out security and safety responsibilities, including acting as a Fire Marshal and supporting fire alarm testing and emergency evacuations.
- Develop a solid understanding of the clinics, consultants, and services at OneWelbeck to confidently respond to guest queries while maintaining patient confidentiality.
- Proactively identify opportunities to improve the guest experience and contribute to a safe, efficient environment.
- Support the implementation of new guest services or operational initiatives led by Central Services and Facilities.
- Attend to service requests as required
Qualifications & Requirements
- SIA Door Supervisor Licence- Required
- Proven experience in a similar combined security/customer-facing role, preferably within a luxury hospitality or healthcare setting.
- Strong verbal and written communication skills.
- Ability to remain calm and confident under pressure.
- Able to work independently and as part of a team.
- Willingness to work flexible hours, including some out-of-hours duties.
Desirable - Experience working unsupervised or in roles where independent judgment is critical.
- Understanding of guest experience in a 5-star or high-end environment.
- Fire Marshal and First Aid Kit Training
Personal Attributes
- Professional in appearance, timekeeping, and attitude.
- Approachable, respectful, and confident.
- Excellent time management and prioritisation skills.
- Eagerness to learn and grow (CPD encouraged and supported)
Salary and Work Pattern
- £30,000-£34,000 DOE
- Monday- Friday 40 hours per week (Between 08:00-20:00)
- OneWelbeck, 1 Welbeck Street W1G 0AR
Other Benefits:
- Discretionary Bonus based on the company and personal performance.
- Private medical insurance
- Contributory Pension Scheme
- 27 days holiday (plus 8 bank holidays)
How to apply:
Please email your up-to-date CV and cover letter to judy.barranda@onewelbeck.com