Front of House Doorperson and Security

The Front of House Doorperson and Security sits under the OneWelbeck Central Services and at the heart of the operating clinics at OneWelbeck to support and facilitate the delivery of this new models to meet these challenges. OneWelbeck Central Services is a central department interfacing with all centres located at OneWelbeck and is responsible for supporting and facilitating their delivery of care to patients. It works closely with Centre Directors, Business Managers and Administrators of each centre to ensure a seamless care journey for patients and interface for referrers, doctors, and secretaries. Central Services also benefits from the support and advice from Welbeck Health Partners corporate departments such as the commercial and Referrer Engagement Teams to optimise their processes and strategies for continued improvement. 

Values & Behaviours: 

▪Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes. 

▪Demonstrable skill to work together to serve our guests through delivering seamless and premium guest experience. 

▪ Value diversity and difference and operate with integrity and openness. 

▪ Treating others with compassion, empathy and respect. 

▪ Share information openly and effectively with patients, staff, and relatives. 

▪ Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others. 

▪ Uses evidence to make improvements, increase efficiencies and seek out innovation. 

▪ Actively develop themselves and others. 

Main Duties and Responsibilities 

▪Offering patients and visitors a positive first and lasting impression through a warm professional welcome and immaculate personal presentation 

▪ Facilitating a smooth patient care journey through to the centre efficiently with a patient-centred approach and providing exceptional customer service in assisting patients from the point of their arrival at the clinic and departure 

▪ Act as a security and provide confidence, safety assurance to the guests and be the go-to person to deal with disruptive behaviour within the clinic by the company’s policy. 

▪ Work closely with the centres to ensure the patient service is appropriately covered in response to service needs. 

▪ Acquire good knowledge of all clinic services and consultants to be able to assist with patient’s general queries while maintaining confidentiality by information governance and confidentiality of care records. 

▪ Enhances center reputation by accomplishing new and different requests; exploring opportunities to add value to the role and exceeding expectations at every point of patient contact. 

▪ To help implement new ways of working to improve the private patient experience and efficiency. 

▪ Liaising with the Front of House Reception and Concierge Team in ensuring all contractors are logged in and overseeing contractors’ work within the site to minimize impact on the day-to-day operation and minimal disruption to the patients and in the reception area. 

▪ Comply with security and safety responsibilities, act as Fire Marshall, and assist the Facilities Department with the weekly Fire Alarm including emergency evacuation. 

Qualifications, Accreditations, Education 

SIA Door Supervisor License (Required) 

Experience 

Experience of working unsupervised (desirable) 

Experience in similar roles such as Doorperson and Security Officer with a high-quality customer-facing role, ideally gained within a 5-star hospitality environment 

Knowledge and Skills 

Ability to work as part of a team 

Ability to cope with work pressures and manage time effectively 

Ability to make prompt decisions based on knowledge, experience, and circumstances 

Ability to work using own initiative but also know when to seek assistance and guidance 

Demonstrate effective verbal and written communication skills 

Computer and Keyboard skills 

Evidence of ability to assess the needs of a patient 

Willing to work flexible hours and participate in the out-of-hours duties roster 

Ability to prioritise own workload 

Personal Abilities 

Effective communication in a wide range of situations in writing, in person or by telephone 

Demonstrates professional approach, in demeanor, appearance and timekeeping 

Willing to work flexible hours and participate in the out-of-hours duties rota 

Willingness to further current knowledge (CPD) 

To apply, please send you CV to: 

judy.barranda@onewelbeck.com