Role Information:
We are seeking a highly motivated and experienced Clinical Services Director to provide overall leadership and management to the clinical services within the centre. This position will play a pivotal role in overseeing a clinical team across our unique, private patient day-case centre and in the on-going development of our world class patient care. The Clinical Services Director will line manage the clinical teams at Welbeck and the Quality Assurance Manager, to ensure full compliance with healthcare regulatory compliance and implementation of the quality assurance and clinical governance standards. This role is line managed by the Centre Director but is supported by the Welbeck Group Chief Clinical Officer, Clinical Quality Team, Subject Matter Experts (SMEs) and the centre Medical Director.
Job Responsibilities
You will work predominantly Monday-Friday around the core hours of 9-6pm, however will need to be flexible to meet the needs of the centre which has extended opening hours and potential for weekend services. This position as Clinical Services Director is a senior leadership role, responsible for day-to-day oversight and ensuring the quality and safety of clinical service at the Welbeck centre. You will lead and implement the hospital’s clinical strategy, aligned with the Welbeck Clinical Strategy and Quality Assurance and Governance Strategy., and provide input into the centre’s overall business strategy. This role includes being the Safeguarding Lead and Caldicott Guardian with responsibilities for safeguarding training and engagement with the local authorities, and overseeing all Subject Access Requests (SARs). You will have responsibilities as part of the senior leadership team on partner development, service development and clinician practising privileges onboarding. You will be required to participate and report into the Clinical Specialist Boards, Quality Assurance and Performance Improvement Committee and Joint Venture Operating Board.
Strategic Clinical Leadership
• Provide visible leadership to the clinical teams, supporting the clinicians, and working alongside the Medical Director to advise on clinical matters within the centre
• Lead the quality assurance agenda to ensure compliance with all regulatory, legal and professional standards required for achieving and maintaining CQC compliance
• Implement strategies that align with national healthcare and Welbeck guidelines that develop effective, efficient patient pathways
Patient Safety, Quality Assurance and Risk Management
• Ensure all possible measures are taken to safeguard the health, safety and wellbeing of patients by maintaining a high-quality and safe clinical environment
• Work alongside the Quality Assurance Manager to oversee incidents, near misses and complaints, whilst ensuring that lessons are learnt and shared with clear actions of improvement as a result
• Identify and mitigate clinical risks and participate in incident investigations and root cause analysis.
Workforce Management and Safe Staffing
• Ensure adequate training provision and compliance with identified clinical training requirements
• Maintain oversight of safe staffing levels across all clinical areas and ensure the correct skill mix and competency is maintained
• Provide guidance and support to staff, whilst fostering a culture of openness, psychological safety, and professional integrity where staff feel
confident to speak up
Professional Standards and Growth
• Support the professional development of clinical staff, providing mentorship and training opportunities, and ensuring staff have the necessary skills and knowledge to deliver high-quality care.
• Uphold professional standards in line with NMC, HCPC, GPhC, GMC and any other regulatory bodies
• Lead on NMC revalidation and HCPC or GPhC Continued Professional Development, including staff supervision and personal development
Operational Performance and Stakeholder Engagement
• Collaborate with colleagues and clinicians to support hospital business planning and to develop new clinical services and pathway
• Use clinical data, outcome measures and KPIs to inform decision making and embed continuous improvement initiatives
• Collaborate with other healthcare professionals, hospital management, and external stakeholders to ensure effective communication and coordination of care
Business Development and Strategic Contribution
• Support the Centre Director in identifying and implementing new services, pathways, and revenue-generating opportunities
• Maximise patient activity and hospital capacity by supporting efficient scheduling, tracking consultant utilisation, and contributing to revenue
• Participate in the quality governance structure for the centre with clinical specialist boards, centre committees and joint venture operating board
Experience / Qualifications
Essential
• Registered nurse or equivalent healthcare professional with a valid NMC or HCPC registration
• Extensive experience in managing a senior team of clinical professionals in either the NHS or private setting
• Strong clinical knowledge in a healthcare setting, ideally with surgical experience
• Have risk management, governance and patient safety and quality experience
• Have experience of CQC inspections and/or readiness
• Be able to utilise your leadership skills to demonstrate and implement clinical best practice
• Be willing and clinically able to undertake clinical duties as and when required
• The successful candidate will be able to demonstrate excellence in:
o Leadership & people management skills within a multi-disciplinary team
o Adaptability and agility
o Communications skills - presenting, influencing, persuading and negotiating
o Collaboration – building partnerships and strategic working relationships
o Integrity and resilience
o Problem solving skills
o Planning, organisation and delegation skills
Desirable
• Experience of private healthcare market
• Be able to demonstrate experience in management Children’s & Young Persons, safeguarding and Infection Prevention & Control
• Continual professional development in management and clinically related and relevant subjects
Applicants should send CV and cover letter to welbeck@compassltd.co.uk