Role Information:
Healthcare organisations worldwide need to transform. The old models no longer work, and the system needs to be re-built to meet patients’ needs effectively and efficiently. Welbeck Health Partners is developing new models to meet these challenges, including specialised clinics designed around the patient, supported by teams of internationally renowned doctors. Our London flagship OneWelbeck in the West End of London is a specialist facility with nine floors of minimally invasive day surgery and outpatient diagnostics. OneWelbeck was founded by doctors and healthcare leaders who believe there is a better way to deliver care. We are driving excellence and improving patient outcomes by breaking down the barriers that exist in today's healthcare system. Welbeck Health Partners brings together a management team with deep experience in the development and operation of specialised clinics, strong relationships in key markets and a history of successfully launching innovative new care models.
- Location: 1 Welbeck Street, Surgery Centre, London W1G 0AR
Health Assessment & Longevity Centre Director
Building on the successful launch of our day surgery & diagnostic specialty services at
OneWelbeck, we are also developing our reputation as a leading provider of Healthcare Screening services. There is a significant opportunity to expand this centre through further development of the health screening packages and growth of the existing client base.
We are looking for a highly motivated and self-starting individual to work alongside the medical director in leading this service and continuing to build a nationally, and ultimately, internationally, renowned Centre for health screening at OneWelbeck.
The individual will need to work across all our clinical centres and head-office departments at OneWelbeck, creating integrated pathways, processes, and systems to deliver seamless and integrated client experience.
Specific activities with regards screening service development and continuous improvement will include:
➢ Working closely with operational teamsto optimise the client journey.
➢ Senior oversight of service performance including monitoring and acting upon operational, clinical and financial KPIs.
➢ Working collaboratively with the sales team and supporting sales processes through maintaining up to date information regarding our products, supporting the development of marketing and sales materials.
➢ Build strong relationships with key accounts and meet key stakeholders on a regular basis.
➢ Working closely with the corporate team to further develop and commercialise the
Health Assessment & Longevity Centre.
Reporting to the Board of the Health Assessment & Longevity Centre, you will take responsibility for leading and managing all aspects of the centre and will hold the role of Registered Manager:
➢ Operations: Ensuring that all administrative and clinical staff are effectively organised and managed to provide an efficient infrastructure that enables the delivery of top-quality care. Management of SLAs with external providers and other centres.
➢ Quality assurance and performance improvement: Ensuring the centre’s activities and records adhere to regulatory requirements; evaluating performance and developing action plans for improvement. Facilitating communication and problem solving to establish effective working relationships between clinicians and centre staff. Develop a culture of continuous improvement that focusses on quality and patient satisfaction.
➢ Financial performance: Take responsibility for planning, monitoring, and
assessing performance against the budget.
➢ People management: Selecting, orientating, supervising, and evaluating the performance of all staff. Maintaining standards of performance and assisting in the development and completion of personal development plans for all staff members.
➢ Training & development: Actively seeking opportunities to continually develop your own knowledge and that of the unit staff. Proactively sharing and learning best practice from our other Centre Directors and Joint Ventures.
➢ Regulatory, governance & safety: Ensure appropriate processes and outcome management are in place to meet the requirements of all accreditation bodies, including but not limited to CQC. Assist in developing, interpreting, supporting, and implementing policies and procedures. You will be the CQC Registered Manager of the unit.
➢ Driving innovation: Providing support to the staff and the physician group to trial and adopt new innovations to improve outcomes, patient experience or efficiency.
➢ Business development: Support commercial activities to drive the success of the business, e.g., arranging marketing events, conducting referrer analysis and outreach.
You will be joining us on an exciting journey and there will be huge personal and professional development opportunities at 1 Welbeck Street and elsewhere in the growing Welbeck Health Partners network. Specialist training in aspects of the service will be provided as appropriate. The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and consultation with the post holder.
Candidate profile:
Required skills and experience:
➢ Excellent track record of delivery of high profile and complex projects.
➢ Extensive experience of managing all aspects of an independent clinical centre (admin, operations, and commercials).
➢ Ability to take initiatives from concept / design through to implementation and embedding within an organization.
➢ High level of emotional intelligence, able to work with / influence colleagues at all
organisation levels within the business.
➢ Extremely commercially attuned, able to manage both strategic concepts(long-term vision, target markets, pricing) and day-to-day sales activities.
➢ Evidence of having recruited and nurtured high performing teams.
➢ Focused on delivering the highest level of service to customers, both at strategic level (embedding into service design) and day-to-day (when speaking to and supporting customers directly).
➢ Enthused by developing a new service and working in an organisation with a dynamic growth mentality.
➢ Passion for working in the field of healthcare and experience in this field.
➢ Experience of CQC registered manager role is desirable.
➢ The successful candidate will be able to demonstrate excellence in:
o Leadership & people management skills within a multi-disciplinary team
o Adaptability and agility
o Communications skills - presenting, influencing, persuading, and negotiating
o Collaboration – building partnerships and strategic working relationships
o Integrity and resilience
o Problem solving skills
o Planning, organisation, and delegation skills
Core Values at OneWelbeck
As a leader at OneWelbeck, you will embody and promote our core values:
• Collaboration: Harnessing strength in difference
• Ambition: Seeing beyond the now
• Kindness: Supporting others
• Empowerment: Unleashing potential
To apply, please email your current CV and cover letter to charlotte.summers@welbeckhealth.com