Central Services Administrator

Central Services Administrator (1) - Reference -

Role Information:

As Central Services Administrator, you will support the Lead Ultrasound Administrator and wider team in delivering key services, including developing a new Ultrasound call line, assisting with practicing privileges, and providing admin support to the Integrated Liaison Officer. You’ll help ensure smooth patient care pathways, act as a main contact for patients and referrers, and deliver a high standard of service. This role requires strong organization, excellent communication, and the ability to work independently in a fast-paced environment.

    Job Summary

    • Be part of a team of administrators supporting the Ultrasound, Practicing Privileges and Integrated Liaison duties
    • Making bookings across various modalities using our patient information system (Compucare)
    • Support with online and in person marketing
    • To meet and maintain all KPIs set by the Director of Central services
    • To support in building a blueprint for a call line service for future centres
    • Be an active part of creating training guides and a training programme across all services
    • To be an active part of a culture of wellbeing and focus to ensure the highest possible standard of service delivery
    • To adhere and ensure adherence to all clinical and non-clinical governance
    • Deal with more complex enquiries from patients and receive complaints in accordance with the company’s complaints procedure.
    • To support responses to complaints with the support of the Director of Central Services
    • Ensure an effective and efficient administrative service to both patients and visitors
    • To liaise with consultants, secretaries, centre staff, radiologists and administration staff regarding patient information and appointment scheduling
    • Have a working knowledge of an ultrasound service and the varying demands this brings
    • Continually assess and evaluate systems, recommending changes and improvements to your line manager
    • All other duties as required by the Director of Central Services

    Key Results Areas/Main Duties and Responsibilities:

    1. Support Central Services Administrative services
    2. Maintain the central ultrasound booking line including multi-bookings cross centre
    3. Respond to and be responsible for the GP enquiries line and email
    4. Handle complex enquiries escalated by the team and know when to further escalate.
    5. Assist with creation and maintenance of policies and procedure documents where necessary.
    6. To ensure a full, effective administration service is maintained at all times.
    7. To adhere to all points in the job summary

    Key Relationships

    • Centre Directors
    • Business Managers
    • Fellow administration team leaders across OneWelbeck
    • The imaging administration team
    • Radiologists
    • Business analytics team
    • The Central Services Team – including PPs admin and ILO

    Values & Behaviours:

    • Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
    • Demonstrable skill to work together to serve our customers through delivering safe and excellent clinical care.
    • Value diversity and difference, operates with integrity and openness.
    • Treating others with compassion, empathy and respect.
    • Share information openly and effectively with patients, staff and relatives.
    • Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
    • Uses evidence to make improvements, increase efficiencies and seeks out innovation.
    • Actively develops themselves and others.

    Job Type & Schedule: Full-time, Monday- Friday- On site 40 hours per week

    Benefits:

    • Employee discount
    • Health & wellbeing programme
    • Private medical insurance
    • Sick pay

    To apply, please email your current CV and cover letter to gabrielle.desouza@onewelbeck.com