Role Information:
As Central Services Administrator, you will support the Lead Ultrasound Administrator and wider team in delivering key services, including developing a new Ultrasound call line, assisting with practicing privileges, and providing admin support to the Integrated Liaison Officer. You’ll help ensure smooth patient care pathways, act as a main contact for patients and referrers, and deliver a high standard of service. This role requires strong organization, excellent communication, and the ability to work independently in a fast-paced environment.
Job Summary
- Be part of a team of administrators supporting the Ultrasound, Practicing Privileges and Integrated Liaison duties
- Making bookings across various modalities using our patient information system (Compucare)
- Support with online and in person marketing
- To meet and maintain all KPIs set by the Director of Central services
- To support in building a blueprint for a call line service for future centres
- Be an active part of creating training guides and a training programme across all services
- To be an active part of a culture of wellbeing and focus to ensure the highest possible standard of service delivery
- To adhere and ensure adherence to all clinical and non-clinical governance
- Deal with more complex enquiries from patients and receive complaints in accordance with the company’s complaints procedure.
- To support responses to complaints with the support of the Director of Central Services
- Ensure an effective and efficient administrative service to both patients and visitors
- To liaise with consultants, secretaries, centre staff, radiologists and administration staff regarding patient information and appointment scheduling
- Have a working knowledge of an ultrasound service and the varying demands this brings
- Continually assess and evaluate systems, recommending changes and improvements to your line manager
- All other duties as required by the Director of Central Services
Key Results Areas/Main Duties and Responsibilities:
- Support Central Services Administrative services
- Maintain the central ultrasound booking line including multi-bookings cross centre
- Respond to and be responsible for the GP enquiries line and email
- Handle complex enquiries escalated by the team and know when to further escalate.
- Assist with creation and maintenance of policies and procedure documents where necessary.
- To ensure a full, effective administration service is maintained at all times.
- To adhere to all points in the job summary
Key Relationships
- Centre Directors
- Business Managers
- Fellow administration team leaders across OneWelbeck
- The imaging administration team
- Radiologists
- Business analytics team
- The Central Services Team – including PPs admin and ILO
Values & Behaviours:
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
- Demonstrable skill to work together to serve our customers through delivering safe and excellent clinical care.
- Value diversity and difference, operates with integrity and openness.
- Treating others with compassion, empathy and respect.
- Share information openly and effectively with patients, staff and relatives.
- Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
- Uses evidence to make improvements, increase efficiencies and seeks out innovation.
- Actively develops themselves and others.
Job Type & Schedule: Full-time, Monday- Friday- On site 40 hours per week
Benefits:
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Sick pay
To apply, please email your current CV and cover letter to gabrielle.desouza@onewelbeck.com