Central Services Administrator

Central Services Administrator - Reference NONE

Role Information:

As the Central Services Administrator you will work with the Lead Ultrasound Administrator, and the wider Central Services team to support the various activities laid out in this document. you will be supporting with the following (but not exhaustive list) services: You will be part of a new team helping to build and maintain a brand-new Ultrasound call line service for the building. Granting practicing privileges along with the Practicing Privileges Administrator. key support for our Integrated Liaison Officer, supporting with essential admin and clinician outreach . You will ensure, without direct supervision, an integrated approach to patient care pathways to be continually reviewed and adapted. Being a point of contact for patients, referrers And OneWelbeck staff, you are expected to be proactive and responsive to develop relationships and deliver a 5 star level to both referrers and patients alike. You will act as a role model by embedding a professional ethos, supporting, motivating, and promoting good staff and patient excellent experiences. Highly motivated, and well organized with a strong sense of patient/customer care are a must. The ability to multitask, work in a team, and work under pressure in what can often be a busy environment is essential.

  1. Salary: £27,352
  2. Location: 1 Welbeck Street, London, W1G 0AR

Job Summary:

 

 

·       To support in the set up a full Ultrasound Call hotline Service covering all bookings of all Ultrasound throughout the building

·       Be part of a team of administrators [RA1] [RA2] supporting the Ultrasound, Practicing Privileges and Integrated Liaison duties

·       Making bookings across various modalities using our patient information system (Compucare)

·       Support with online and in person marketing

·       Tracking all activity on HubSpot

·       To meet and maintain all KPIs set by the Director of Central services

·       To support in building a blueprint for a call line service for future centres

·       Be an active part of creating training guides and a training programme across all services

·       To be an active part of a culture of wellbeing and focus to ensure the highest possible standard of service delivery

·       To adhere and ensure adherence to all clinical and non-clinical governance

·       Deal with more complex enquiries from patients and receive complaints in accordance with the company’s complaints procedure.

·       To support responses to complaints with the support of the Director of Central Services

·       Ensure an effective and efficient administrative service to both patients and visitors

·       To liaise with consultants, secretaries, centre staff, radiologists and administration staff regarding patient information and appointment scheduling

·       Have a working knowledge of an ultrasound service and the varying demands this brings

·       Continually assess and evaluate systems, recommending changes and improvements to your line manager

·       All other duties as required by the Director of Central Services

 

 

 

Key Results Areas/Main Duties and Responsibilities:  

 

 

1)      Support Central Services Administrative services  

2)      Maintain the central ultrasound booking line including multi-bookings cross centre

3)      Respond to and be responsible for the GP enquiries line and email

4)      Handle complex enquiries escalated by the team, and know when to further escalate.  

5)      Assist with creation and maintenance of policies and procedure documents where necessary.

6)      To ensure a full, effective administration service is maintained at all times.

7)      To adhere to all points in the job summary

 

Key Relationships

 

 

·       Centre Directors

·       Business Managers

·       Fellow administration team leaders across OneWelbeck

·       The imaging administration team

·       Radiologists

·       Business analytics team

·       The Central Services Team – including PPs admin and ILO

 

People Management:

·       Full and complete management of the team inclusive of any payroll and HR issues

 

Resource/Financial Management:

 

 

·       To ensure stock ordering is kept within budgetary limits

·       To advise line manager of staff where needed within budgetary limits

·       Top ensure service provision whilst remaining within the staffing budget allocated

·       To create business cases for additional funding where required

 

 

Values & Behaviours:

 

·       Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes. 

·       Demonstrable skill to work together to serve our customers through delivering safe and excellent clinical care.

·       Value diversity and difference, operates with integrity and openness. 

·       Treating others with compassion, empathy and respect.

·       Share information openly and effectively with patients, staff and relatives.

·       Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others. 

·       Uses evidence to make improvements, increase efficiencies and seeks out innovation.

·       Actively develops themselves and others.

 To apply, please email your current CV and cover letter to matthew.birchenough@onewelbeck.com