Patient Pathway Administrator

Welbeck Digestive Health Patient Pathway Administrator – Bank - Reference [None]

Role Information:

Salary: £14 per hour
Location: Welbeck London, 1 Welbeck St, London W1G 0AR
Full Time

Job Description Main duties and Responsibilities

To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome · To ensure that patient demographics are complete prior consultation with physician.
To complete registration procedures for new and follow up patients, checking existing demographics and ensuring that all forms are correctly completed, signed and registered.
To ensure that patient referrals are added to the relevant electronic care records systems and take ownership of the scheduling of patients for consultations, diagnostic testing and day case procedures
To accurately scan and attach all correspondence to patient records, when required, in accordance with patient confidentiality policies and general data protection regulations
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) · Keep waiting area tidy and cater for the needs of patients as required.
Answer telephone calls ensuring all enquires are handled efficiently.
To deal with all patients either on the phone or in person in a delicate manner offering support, advice and reassurance. Listen to their concerns and act appropriately. Ensure all messages are relayed as quickly as possible to the Consultant(s) and/or medical team and respond to any resulting information in a timely manner
Maintains patient confidence and protects operations by keeping information confidential in accordance with local policies on information governance and confidentiality of care records
Ensure patient details are correct on appropriate IT programmes/electronic care records demonstrating outstanding attention to detail
Works effectively with the clinician practices to ensure effective utilisation of physician schedules, scheduling patient appointments and physician consultations
To liaise with physician practice secretaries and key contacts in third party providers to ensure a seamless, integrated care pathway.
To prepare patient records in preparation for their appointments or procedures with the appropriate clinical reports and data. · To learn and understand individual patient pathways.
To manage the patient care journey through the centre efficiently and sensitively maintaining a patient centred approach at all times.
Work in collaboration with the rest of the centre team to ensure operational smoothness and efficiency · Managing transactions for any ‘self-pay’ patients. Where required, generate revenues by raising invoices, completing direct patient and third-party billing.
Keep office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Enhances centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.

Profile Education and experience

Higher education (A Levels) (desirable)
Experience in a high-quality customer facing role, 5-star hospitality experience ideal
Experience utilising MS Office (Word, PowerPoint & Excel)
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
Experience with electronic care records systems (desirable).
Experience handling confidential and sensitive information (desirable).
Experience handling confidential and sensitive information (desirable)

Key Skills

Excellent interpersonal & organisational skills
Attention to detail
The ability to work autonomously as well as part of a team
The ability to work across functions and to manage pressure
Diplomacy
A high level of numerical and literacy skills to support providing and interpreting information

Salary & benefits

£14 per hour

Job Type

Temporary with possible scope to permanent

Schedule

Monday – Friday depending on the requirements, this will change on a weekly basis

Remote working

How to apply

To apply, please email your current CV to victoria.harling@onewelbeck.com