Role Information:
Here at OneWelbeck we are committed to empowering our teams, bringing together outstanding people, and doing work that matters in an inclusive environment. We believe a healthy working culture starts at the top and our workplace culture is the translation of our organisation’s values. Work as part of a team ensuring compliance to OneWelbeck Imaging and Diagnostics Terms & Conditions The Admin Team Lead is responsible for the management and co-ordination of the administrative support services ensuring all systems and processes operate efficiently, accurately and in a timely manner, through a process of continuous improvement. Contribute to a patient focused service of the highest quality under the supervision of the Business Manager
- Closing Date: Tuesday, January 27, 2026
- Location: 1 Welbeck Street, W1G 0AR
- Full Time
Key Responsibilities:
- Oversee the daily operations of the patient services team, ensuring high standards of service delivery
- Work closely with the Business Manager to ensure all daily operations are effectively managed and aligned with practice goals
- Manage patient inquiries, complaints, and feedback, resolving issues promptly and effectively.
- Coordinate with clinical and administrative teams to streamline processes and enhance and improve the overall patient experience.
- Monitor team performance and provide coaching, support, and development opportunities.
- Implement and maintain best practices for patient services, aligning with organisational goals and values
Qualifications:
- Proven experience in a patient services/senior role, with a strong understanding of healthcare operations.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work collaboratively in a fast-paced environment.
- Commitment to providing outstanding patient care and service.
For a detailed Job Description please click HERE
The successful candidate will be set to start the role in March 2026
If you are interested in this position, please submit a CV and expression of interest to shirin.mousavi@onewelbeck.com