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About OneWelbeck Digestive Health  

OneWelbeck Digestive Health is London’s leading gastrointestinal centre, created and managed by some of the UK’s leading doctors and surgeons. With on-site imaging and diagnostics capabilities, and our own surgical floor, we ensure that patients are seen by the right specialists at their very first appointment, and can take advantage of our multi-disciplinary approach by having tests and treatments on the same day and both day-case or outpatient investigations & procedures.

Main duties and responsibilities  

  • To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome
  • To ensure that patient demographics are complete prior consultation with physician.
  • To complete registration procedures for new and follow up patients, checking existing
    demographics and ensuring that all forms are correctly completed, signed andregistered.
  • To ensure that patient referrals are added to the relevant electronic care records systems and take ownership of the scheduling of patients for consultations, diagnostic testing and day case procedures
  • To accurately scan and attach all correspondence to patient records, when required, in accordance with patient confidentiality policies and general data protection regulations
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Keep waiting area tidy and cater for the needs of patients as required.
  • Answer telephone calls ensuring all enquires are handled efficiently. To deal with all patients either on the phone or in person in a delicate manner offering support, advice and reassurance. Listen to their concerns and act appropriately. Ensure all messages
    are relayed as quickly as possible to the Consultant(s) and/or medical team and respond to any resulting information in a timely manner
  • Receive, sort and distribute daily mail/deliveries
  • Maintains patient confidence and protects operations by keeping information confidential in accordance with local policies on information governance and confidentiality of care records
  • Ensure patient details are correct on appropriate IT programmes/electronic care records demonstrating outstanding attention to detail
  • Works effectively with the clinician practices to ensure effective utilisation of physician schedules, scheduling patient appointments and physician consultations
  • To liaise with physician practice secretaries and key contacts in 3rd party providers to ensure a seamless, integrated care pathway.
  • To prepare patient records in preparation for their appointments or procedures with the appropriate clinical reports and data.
  • To learn and understand individual patient pathways.
  • To manage the patient care journey through the centre efficiently and sensitively maintaining a patient centred approach at all times.
  • Work in collaboration with the rest of the centre team to ensure operational smoothness and efficiency
  • Work closely with the rest of the centre team to ensure the patients administrative service is appropriately covered in response to service needs.
  • Managing transactions for any ‘self-pay’ patients. Where required, generate revenues by raising invoices, completing direct patient and third-party billing.
    Innovate office procedures in own work area to ensure that there is no breakdown in the patient care pathway.
  • Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
  • Keep office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • To help implement new ways of working to improve the private patient experience and efficiency of service.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Enhances centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.

Skills & experience  

Education and experience

  • Higher education (A Levels) (desirable)
  • Experience in a high-quality customer facing role, 5-star hospitality experience ideal
  • Experience utilising MS Office (Word, PowerPoint & Excel)
  • Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
  • Experience with electronic care records systems (desirable).
  • Experience handling confidential and sensitive information (desirable)
  • Experience handling confidential and sensitive information (desirable)

Key Skills

  • Excellent interpersonal skills
  • Excellent organisational skills
  • Attention to detail
  • The ability to work autonomously as well as part of a team
  • The ability to work across functions and to manage pressure

Diplomacy

  • A high level of numerical and literacy skills to support providing and interpreting
    information
  • High levels of motivation

Salary & benefits

  • Salary:  26K per annum
  •  Private healthcare
  • Contributory pension scheme
  • 25 days holiday

How to apply:

To apply for this role send your CV and a cover letter to victoria.harling@onewelbeck.com