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When you arrive

You’ll be met by our friendly reception team at the front desk, checked in and shown to the waiting area. We’ve designed our waiting area to be a calm space, helping to minimise any stress you might be feeling. We also stagger our appointments carefully, so it never feels crowded and you will be seen at the time of your appointment.

Assessing your needs

You’ll start by meeting your chosen consultant to discuss any injuries or concerns to identify the root cause(s) of the pain. As part of your assessment you might be referred by your consultant for a scan or blood tests. This can often be done on the same day as your consultation or alternatively you can liaise with our reception team to find a date and time that works best for you.

Any scans will be performed in our onsite, state of the art imaging centre and interpreted by a Consultant Radiologist who is an expert in musculoskeletal and orthopaedic imaging. They will prepare your report within 24 hours and share with your chosen Consultant so the results can be discussed at your follow up consultation.

Planning your journey

At your follow up consultation, your Consultant will discuss the results from your initial consultation and any diagnostic tests you might have had. They will use these results to recommend the most appropriate treatment journey for your condition. This might be discharging you if no further treatment is required or booking you in for non-operative treatment or an operation.

Managing and treating your problem

In most instances you won’t require surgery. Whenever that’s the case your consultant will discuss more appropriate treatment options with you. This might be referring you to one of our Consultant Physicians for ongoing care.

Our holistic team means that whether you need to see an expert in pain management or sports and exercise medicine, your consultant will be able to recommend the best person for you and work with them to manage your ongoing care.

Alternatively, if your rehabilitation would be better delivered by a healthcare practitioner, we have strong relationships with a number the country’s best physiotherapy groups that we can refer you to.

If you need surgery

If you need surgery, it will take place at our purpose built on-site Surgery Centre.

As our partner doctors have been involved in the design of our theatres and patient rooms, they’re the ideal clinical environment. From the space the team works in, to the equipment they work with, everything has been planned with patients in mind. And because our teams work together every day, there’s no need for introductions or explanations; they can just focus on your care.

If your Consultant has recommended that you need to have surgery, they will explain the whole procedure to you, including any risks and what to expect afterwards. If you still have questions or just want to read at your own pace, you can find out more about your symptoms, conditions or treatment on our Conditions and Treatment page.

Alternatively, if you want to understand more about how to prepare for surgery and what to expect on the day, then please explore our patient surgery guide.