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About OneWelbeck Heart Health

Established December 2019, OneWelbeck Heart Health is a new kind of clinic, designed and delivered with patient care at its heart.

Opening a clinic in a completely new space has allowed us to start with a clean sheet. We asked patients to tell us about their good and bad experiences, and used our doctors’ insights into what has and hasn’t worked elsewhere. Then we built One Welbeck Heart Health based on what patients really need.

We are looking for dynamic, team players to help us deliver the best possible serve to our patients.

Job description

  • To create a positive first and lasting impression by receiving visitors/patients at the front desk by greeting, welcoming, directing them appropriately.
  • To ensure that patient demographics are complete prior consultation with physician. To complete registration procedures for new and follow up patients, checking existing demographics and ensuring that all forms are correctly completed, signed and registered.
  • To accurately scan and attach all correspondence to patient records, when required, in accordance with patient confidentiality policies and general data protection regulations.
  • Managing transactions for any ‘self-pay’ patients.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
  • Provide basic and accurate information in-person and via phone/email.
  • Receive, sort and distribute daily mail/deliveries.
  • To help facilitate a smooth patient care journey through the centre efficiently and sensitively maintaining a patient centred approach at all times.
  • To deal with all patients either on the phone or in person in a delicate manner offering support, advice and reassurance. Listen to their concerns and act appropriately. Ensure all messages are relayed as quickly as possible to the medical/pathway administration team and respond to any resulting information in a timely manner.
  • To learn and understand individual patient pathways.
  • Maintains patient confidence and protects operations by keeping information confidential in accordance with local policies on information governance and confidentiality of care records.
  • To scan and accurately attach clinical reports to the patient’s electronic care record.
  • Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • To keep waiting area tidy and cater for the needs of patients as required.
  • Work closely with the Patient Pathway Administrators, Patient Pathway Manager and Centre Director to ensure the patients administrative service is appropriately covered in response to service needs. This will include cross-cover of patient pathway administrator roles.
  • Enhances centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.
  • To help implement new ways of working to improve the private patient experience and efficiency of service.
  • Updates job knowledge by participating in educational opportunities (e.g. reading professional publications).
  • Regular and predictable attendance
  • Performs other miscellaneous duties as assigned
  • Maintains current performance of all required education
  • To scan and accurately attach clinical reports to the patient’s electronic care record.
  • Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • To keep waiting area tidy and cater for the needs of patients as required.
  • Work closely with the Patient Pathway Administrators, Patient Pathway Manager and Centre Director to ensure the patients administrative service is appropriately covered in response to service needs. This will include cross-cover of patient pathway administrator roles.
  • Enhances centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.
  • To help implement new ways of working to improve the private patient experience and efficiency of service.
  • Updates job knowledge by participating in educational opportunities (e.g. reading professional publications).
  • Works collaboratively with others
  • Exhibits high level of integrity
  • Maintains flexibility and adaptability
  • Participates in staff meetings, in-services, and continuing education as required

Qualifications and experience needed

  • Receptionist/Front of house: 1 year (preferred)

Salary and benefits

  • Job Types: Full-time, Permanent
  • 8-hour shifts, Monday to Friday
  • Salary: £8.91 per hour
  • Bonus scheme
  • Private medical insurance

How to apply

To apply for this role, please send a cover letter and CV to graham.clark@onewelbeck.com.