Pharmacy Technician

Pharmacy Technician (1) - Reference None

Role Information:

OneWelbeck was founded by a group of leading clinicians whose objective is to develop a state-of-the-art private day-case centre in the greater London area. OneWelbeck offers outpatient procedural and daycase intervention work in a unique dedicated setting to include procedures such as Ear, Nose & Throat, Permanent Pacemaker Implantation, Cryo AF Ablation, Orthopaedic, Gynaecological and Gastro-Intestinal procedures. WHP is developing several other day centres across the UK in addition to the flagship centre at 1 Welbeck Street. Further centres are also planned internationally.

  1. Salary: Competitive
  2. Location: 1 Welbeck Street, London, W1G 0AR

Aim of the role:

The post holder will be expected to support their team, department and centre to achieve the OneWelbeck 
Values in their day-to-day work. These are:

• Collaboration, Harnessing strength in difference 
• Ambition, Seeing beyond the now
• Kindness, Supporting others
• Empowerment, Unleashing potential

The post holder will provide a responsive and efficient Pharmacist service to meet the needs of the 
Business. The post holder will use their reason, intellect and judgement to work on 
their own initiative to deal with matters on behalf of their Manager/Management Team.

The post holder will be an effective decision maker, who is able to prioritise their own workload whilst 
responding to interruptions. The post holder will be able to deal with unpredictable work patterns and 
proactively deal with issues without reference to others.

Job Summary:

• The post holder will assist in the provision of a safe and efficient patient focused clinical 
pharmacy service based in the dispensary. 
• They will support the Centre Director (Superintendent Pharmacist) by working within the team 
to deliver a robust and efficient pharmacy service to include dispensing services, procurement 
for the pharmacy, and the supply of medicines to clinical areas and medicines management as 
necessary. 
• To liaise with internal stakeholders to ensure timely and cost-effective medicines supply. 
• To liaise with external stakeholders regarding medication supply issues or shortages, and to 
liaise with Procurement and the Pharmacy team when shortages have been highlighted as 
necessary. 
• The post holder will work in conjunction with the Centre Director (Superintendent Pharmacist) 
to manage and coordinate workflow in the pharmacy, supporting the monitoring of the quality 
of service provided and to actively promote the implementation of important initiatives for 
services.

Key Relationships & Stakeholders:

• Patients
• Consultants
• Joint Venture Boards
• Partner doctor groups
• Clinical leads
• Centre Managers
• Pharmacy staff
• Pharmacy supply chain

Main Duties and Responsibilities:

  1. Undertake the duties of a pharmacy technician:

• To receive prescriptions from patients/carers/staff for dispensing.
• To dispense outpatient and inpatient medicines as necessary.
• To give out dispensed and checked medications with appropriate instructions to patients and take 
appropriate payment in accordance with procedures.
• To always ensure medication safety and that all outpatients are counselled on effective and safe use 
of their medicines.
• To assist in final checks once Accredited Checking Technician qualification has been obtained (if 
relevant).
• To manage and support stock control within the dispensary including ordering and receiving stock 
from suppliers and stock rotation, as well as expiry date management.
• To maintain accurate data relating to stock balance and assisting investigations when discrepancies 
occur.
• To process prescription and over the counter payments where applicable by cash or credit card and 
end of the day payment reconciliation as per procedures.
• To provide mentoring and training support to new members of staff.
• To maintain clean and tidy dispensing facilities and safe systems of work including expiry date 
checking and correct disposal of medication.
• To manage all aspects of the safe and effective control and supply of controlled drugs.
• To assist in providing a stock top up service to clinical areas and liaising with clinical area staff for 
example to agree stock levels, as necessary.
• To ensure near-misses and incidents are reported, and support investigation and implementation of 
preventative measures.
• To reconcile payments daily, e.g. cashing up at the end of the day, as necessary and liaising with 
Finance regarding any matters arising from this.

2. Medicines Management:

• To assist the pharmacy team in providing a pharmaceutical advice and a clinical pharmacy service 
• To support the direct ordering of medicines for the pharmacy.
• To support the local education and training strategy by assisting in the delivery of medicines 
awareness training to clinical staff as necessary (e.g. presentations, workshops, focus groups).
• To assist the Centre Director (Superintendent Pharmacist) in delivering medicines’ optimisation and 
medicines’ management services as necessary
• To assist in carrying out audits, data collection and reporting.
• To participate in a top-up service for clinical areas as necessary, and ensure that these medicines are 
ordered, co-ordinated and supplied in a timely manner.
• To liaise with staff to regularly review stock list according to local requirements, as necessary.
• Order and receive medicines from wholesalers and liaise with suppliers.
• To be responsible for removing obsolete stock, adding new stock, and increasing stock levels 
according to service demands, providing training in this area and ensuring accuracy and efficiency of 
work. 
• To record data onto pharmacy risk assessment database and produce activity data reports as 
necessary under the supervision and support of the Centre Director (Superintendent Pharmacist).
• To provide pharmacy liaison with other members in the centre and pharmacy in respect to medicines 
such as stock supplies, stock problems, stock matters, prescriptions, and patient billing of medicines.
• To work closely with the Centre Director (Superintendent Pharmacist) in the provision of performance 
indicators; to regularly monitor the quality of the service via practice research, audits, and 
competency assessments for examples. To ensure that progress and data are fed back to the Centre
Director (Superintendent Pharmacist) on a regular monthly basis.
• To participate in the development of relevant Standard Operating Procedures (SOPs) and guidelines 
and ensuring and monitoring that relevant staff are adherent with these.
• To be responsible for monitoring the usage, expiry dates, record keeping of the medicines in the 
pharmacy.

3. Procurement:

• To participate in a stock top-up service as necessary, including visiting clinical areas and creating 
orders for stock medicines, filing the order, and entering issues on the system.
• To be involved in accurate stock control of medicines.
• To manage the stock control of ancillary stock e.g. bottles, bags, and labels.
• To undertake answering the telephone and dealing with queries where necessary.
• To ensure that all appropriate patient information / instruction leaflets are photocopied and are 
always available.
• To make deliveries are made as required, e.g. by portering or couriers.
• To handle medicines returned from the clinical areas and patients, making the appropriate computer 
records, and disposing of unwanted / expired stock following local policies and procedures and in 
accordance with national guidance and legislation.
• To physically receive stock from pharmaceutical wholesalers and suppliers daily, making appropriate 
records of receipts on the pharmacy IT system. 
• To ensure that received stock is put in the appropriate stock location within the pharmacy and within 
an acceptable time. 
• To manage the filing of delivery notes for pharmaceutical supplies, ensuring that all receipts are 
signed for and that all delivery notes are filed.
• To manage the prompt matching process of all delivery notes, orders and invoices and work with 
Procurement as necessary. 
• To attend training courses as considered appropriate by the Centre Director (Superintendent 
Pharmacist) and to show a commitment to continuing professional development (CPD).

4. Other:

• To be prepared to participate in other duties appropriate to the role at the request of the relevant 
manager. 
• To liaise with a wide range of service users including patients, carers, nursing staff and clinicians on 
the use supply and availability of medications and sundry items.
• To participate in service rosters as determined appropriate by the Centre Director (Superintendent 
Pharmacist) including Saturday or late shift rotas if required.
• To take part in regular performance appraisal to identify areas for development.
• To undertake mandatory training and where appropriate developmental training.
• To remain committed to recording continuing professional development in line with GPhC regulations 
and renewing registration when required.
• To provide mentoring and training support to new and junior members of staff.
• To participate in the annual Pharmacy stocktake as necessary.
• To deal with complaints from patients and healthcare staff and manage conflict or disagreement to 
reach resolution, with support from the Centre Director (Superintendent Pharmacist).
• To support and manage staff induction programmes in the pharmacy.
The above list indicates the main areas of responsibility and is not intended to be exhaustive. The job 
description will be subject to review by agreement between the post holder and the Centre Director 
(Superintendent Pharmacist), according to the changing needs of the service. The role description gives a 
general outline of the duties of the post and is not intended to be an inflexible or finite list of tasks. It may be 
varied, from time to time, after consultation with the post holder.

Safety:

• Implements best practices and regulations adopted, to provide safety in the workplace
• Monitors the Centre’s physical environment and initiates methods for maintaining safety, comfort, 
cleanliness, and efficiencies.
• Monitors the care, cleaning, and required maintenance of equipment to maintain proper working 
conditions. Identifies and evaluates need for items relative to trends, centre personnel requests, 
and positive patient outcomes.
• Works with the Safety Officer to resolve observed or suspected safety violations and hazards to 
ensure policy/procedure compliance.
• Submits information to licensed (as state required) healthcare risk manager, for preparation of risk 
management reports.
• Ensures COSSH regulations are met, clinical staff are educated, and supplies are readily available.

Quality Care & Governance: 
• Remains current on applicable local and national laws, rules and regulations, and professional and 
accrediting-body standards.
• Submits required reports on a timely basis.
• Reviews policies/procedures to ensure continued compliance with national and accrediting-body 
rules, regulations, and standards.
• Assists in the implementation and maintenance of the Centre’s adopted quality assessment, 
performance improvement program.
• Assists in the maintenance, education, and implementation of the Centre’s policies and procedures 
to the Governing Board, the QAPI committee (as required) and the wider Healthcare team.
• Assists in the implementation and maintenance of the Centre’s adopted compliance programme.

Physical, mental, and emotional effort required:

• Need to be physically active in the pharmacy and clinical areas.
• Need to access drug cupboards and storage areas.
• From time to time, it may be necessary to communicate with distressed relatives and patients, 
abusive and confused patients, and respond to difficult requests and queries from other professional staff.
• Occasional exposure to harassment when dealing with verbal complaints.
• Chair staff and clinical meetings where appropriate.
• Daily concentration for reviewing prescriptions, calculations, reports, policy documents; interrupted 
by urgent requests for advice.

Outline of working conditions:

• Exposure to unpleasant working conditions is rare, occasionally may require handling verbal 
complaints from angry patients and resolve emergency requests for medicines.
• Occasional work in clinical areas may be subject to unpleasant odours.

Infection Prevention & Control:

OneWelbeck employees, whether involved directly or indirectly in the provision of healthcare, have a duty 
to cooperate with and implement Business policies and procedures in preventing and controlling infection. 
This includes co-operation with colleagues and contractors also involved in the provision of healthcare so far 
as is necessary to enable the Business to meet its obligations under the Health and Social Care Act 2008.

Safeguarding:

OneWelbeck is committed to safeguarding and promoting the welfare of children and young people and 
adults at risk and expects all staff and volunteers to share this commitment and ensure they work in 
accordance with the OneWelbeck Safeguarding Child and Adult at Risks Policies and Procedures.
Staff should ensure that they remain up to date with safeguarding training requirements and know how to 
report safeguarding concerns or allegations against staff and should follow safeguarding policy and 
procedures and the allegations against staff policy.

Confidentiality:

Maintain confidentiality in relation to personal data held for colleagues and patients, ensuring that it is 
processed lawfully; for no purpose other than that for which it was obtained; is relevant to that purpose; is 
retained for no longer than is necessary; is processed in accordance with the rights of the subject to access 
and accuracy; and is protected from accidental loss or damage by the requirements of the Data Protection 
Act (as amended), and records management guidance. 

Maintain confidentiality of patient-identifiable personal data using a non-identifiable alternative, where practicable, and limiting access on a strictly need-to-know basis in accordance with the responsibilities of the Pharmacist Caldicott Guardian.

Risk:

Accept personal responsibility for contributing to OneWelbeck management of risk, including the 
reasonable avoidance of any action which would knowingly cause unacceptable risk to self, others, or to the 
Business.

As far as is reasonably practicable attempt to prevent other people from undertaking tasks or actions which would knowingly cause risks to self, others, or to the Business, in accordance with the Business policy and training. Identify and report actual or potential hazards/ risks in the work environment in accordance with Business policies and take immediate action to minimise risks where it is reasonably practicable to do so.

Identify and report to the appropriate authority incidents of risk, neglect, abuse or endangerment to 
vulnerable adults and children.

Follow Welbeck Health Partners policy on use of Personal Protective Equipment e.g., Masks, Gloves, Visors etc. 

Awareness of and compliance with Health and Safety Regulations.

Equality & Diversity:

The Business recognises the benefits of a diverse workforce reflective of the communities that we serve and 
is committed to equal opportunities in employment with a devotion to eliminating all forms of unlawful 
discrimination.

The Business aims to promote equality of opportunity and good relations between staff and patients 
(including volunteers, contractors and bank staff). All individuals have a duty to adhere to the Business 
Equality and Diversity policy and individual responsibility towards the application and understanding of the 
Equality Act 2010. Inequitable behaviour will not be tolerated, and every person has a responsibility to 
highlight discriminatory practices.

Health and Safety at Work:

In addition to the Business responsibilities under the Health and Safety legislation, you are reminded of your 
responsibilities for health and safety at work under the Health and Safety at Work Act 1974 (as amended) 
and associated legislation. These include the duty to take reasonable care of the health and safety of 
yourself and others in your work activities and to cooperate with your employer in the discharge of its 
statutory duties. You must adhere strictly to the Business policies and procedures on health and safety and 
report all accidents, dangerous occurrences, unsafe practices or damage to your manager promptly using 
the Business incident reporting system. You must make use of appropriate training, safety equipment, 
protective clothing and footwear and attend training. Failure to comply with these requirements may result 
in disciplinary action.

Disclosure and Barring Service (DBS):

If the post you are undertaking requires you to complete a DBS disclosure, this will be managed and 
processed in line with the DBS Policy, and you will be required to sign up and maintain your subscription to 
the DBS Update Service.

To apply, please email your current CV and cover letter to sarah.thomas@onewelbeck.com