Role Information:
If you are passionate about working in healthcare, enthusiastic and excited about working with patients, enjoy working as part of team and ambitious and want to progress your career. Then please do complete an application to work with us detailing your relevant experience and why you have applied to this role. We are seeking an experienced front of house / patient administrator to join the team at a new private patient centre on Welbeck Street, in Central London We are looking for a candidate who provides the highest standards of care to our patients and is impeccably presented with a warm professional manner. Some of your day-to-day duties will include: - To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome - Answer telephone calls ensuring all enquires are handled efficiently. - To deal with all patients either on the phone or in person in a delicate manner offering support, advice, and reassurance - Booking in ap - To manage the patient care journey through the centre efficiently and sensitively maintaining a patient centred approach at all times - To ensure that patient referrals are added to the relevant electronic care records systems and take ownership of the scheduling of patients for consultations, diagnostic testing and procedures - Managing transactions for any ‘self-pay’ patients, including raising invoices and taking payments. Following processes for cash, cheque, and debit/credit card receipting.
- Closing Date: Thursday, August 31, 2023
- Salary: £25,000.00
- Full Time
Main duties and responsibilities
- To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome
- To ensure that patient referrals are added to the relevant electronic care records systems and take ownership of the scheduling of patients for consultations, diagnostic testing and day case procedures
- Answer telephone calls ensuring all enquires are handled efficiently. To deal with all patients either on the phone or in person in a delicate manner offering support, advice and reassurance. Listen to their concerns and act appropriately. Ensure all messages are relayed as quickly as possible to the Consultant(s) and/or medical team and respond to any resulting information in a timely manner
- To book appointments and send confirmation information to patients
- To help facilitate a smooth patient care journey through the centre efficiently with a patient centred approach
- Maintains patient confidence and protects operations by keeping information confidential in accordance with local policies on information governance and confidentiality of care records
- Works effectively with the clinician practices to ensure effective utilisation of physician schedules, scheduling patient appointments and physician consultations
- To prepare patient records in preparation for their appointments or procedures with the appropriate clinical reports and data.
- To learn and understand individual patient pathways.
- To manage the patient care journey through the centre efficiently and sensitively maintaining a patient centred approach at all times.
- Innovate office procedures in own work area to ensure that there is no breakdown in the patient care pathway.
- Ensure patient details are correct on appropriate IT programmes/electronic care records demonstrating outstanding attention to detail
- Managing transactions for any ‘self-pay’ patients, including raising invoices and taking payments. Following processes for cash, cheque and debit/credit card receipting.
- To accurately scan and attach all correspondence to patient records, when required, in accordance with patient confidentiality policies and general data protection regulations
General/Other tasks
- Keep office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- To help implement new ways of working to improve the private patient experience and efficiency of service.
- Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, national, and local requirements.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Enhances centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.
- Help implement new ways of working to improve the private patient experience and efficiency of service.
- Updates job knowledge by participating in educational opportunities (e.g. reading professional publications).
Additional Responsibilities
- To liaise with physician practice secretaries and key contacts in 3rd party providers to ensure a seamless, integrated care pathway.
- Work closely with Business Office / Admin Lead and Centre Director to ensure the patients administrative service is appropriately covered in response to service needs. This will include cross-cover of the front-of-house role.
- Where required, generate revenues by raising invoices, completing direct patient and third-party billing.
- Undertake daily, weekly, monthly checks and audits as they relate to administrative tasks, billing, collections and Centre policies.
Profile
The successful candidate will be able to work 40 hours per week across 6 days with flexibility to accommodate service demand.
Education and Qualifications
Education and experience
- Higher education (A Levels) (desirable)
- Experience in a high-quality customer facing role, in a healthcare environment or 5-star hospitality experience ideal
- Experience utilising MS Office (Word, PowerPoint & Excel)
- Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
- Experience handling confidential and sensitive information (desirable)
Key Skills
- Excellent interpersonal skills
- Excellent organisational skills
- Attention to detail
- The ability to work autonomously as well as part of a team
- The ability to work across functions and to manage pressure
- Diplomacy
- A high level of numerical and literacy skills to support providing and interpreting information
- High levels of motivation
Salary & Benefits
- Competitive salary (experience dependent)
- Attractive performance-linked incentives
- Private healthcare
- Contributory pension scheme
- 25 days holiday
How to apply
To apply, please email your current CV and cover letter to to hayley.lord@onewelbeck.com