Patient Pathway Administrator (Digestive Health)

Patient Pathway Administrator (Digestive Health) - Reference [None]

Role Information:

A fantastic opportunity has arisen for a friendly and customer centric individual to join the Digestive Health team at OneWelbeck.

  1. Salary: £26,000
  2. Location: OneWelbeck, Welbeck Street, London, UK

Main duties and responsibilities

  • To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome
  • To ensure that patient demographics are complete prior consultation with physician.
  • To complete registration procedures for new and follow up patients, checking existing
    demographics and ensuring that all forms are correctly completed, signed andregistered.
  • To ensure that patient referrals are added to the relevant electronic care records systems and take ownership of the scheduling of patients for consultations, diagnostic testing and day case procedures
  • To accurately scan and attach all correspondence to patient records, when required, in accordance with patient confidentiality policies and general data protection regulations
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Keep waiting area tidy and cater for the needs of patients as required.
  • Answer telephone calls ensuring all enquires are handled efficiently. To deal with all patients either on the phone or in person in a delicate manner offering support, advice and reassurance. Listen to their concerns and act appropriately. Ensure all messages
    are relayed as quickly as possible to the Consultant(s) and/or medical team and respond to any resulting information in a timely manner
  • Receive, sort and distribute daily mail/deliveries
  • Maintains patient confidence and protects operations by keeping information confidential in accordance with local policies on information governance and confidentiality of care records
  • Ensure patient details are correct on appropriate IT programmes/electronic care records demonstrating outstanding attention to detail
  • Works effectively with the clinician practices to ensure effective utilisation of physician schedules, scheduling patient appointments and physician consultations
  • To liaise with physician practice secretaries and key contacts in 3rd party providers to ensure a seamless, integrated care pathway.
  • To prepare patient records in preparation for their appointments or procedures with the appropriate clinical reports and data.
  • To learn and understand individual patient pathways.
  • To manage the patient care journey through the centre efficiently and sensitively maintaining a patient centred approach at all times.
  • Work in collaboration with the rest of the centre team to ensure operational smoothness and efficiency
  • Work closely with the rest of the centre team to ensure the patients administrative service is appropriately covered in response to service needs.
  • Managing transactions for any ‘self-pay’ patients. Where required, generate revenues by raising invoices, completing direct patient and third-party billing.
    Innovate office procedures in own work area to ensure that there is no breakdown in the patient care pathway.
  • Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
  • Keep office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • To help implement new ways of working to improve the private patient experience and efficiency of service.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Enhances centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.

Skills & experience

  • Higher education (A Levels) (desirable)
  • Experience in a high-quality customer facing role, 5-star hospitality experience ideal
  • Experience utilising MS Office (Word, PowerPoint & Excel)
  • Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
  • Experience with electronic care records systems (desirable).
  • Experience handling confidential and sensitive information (desirable)
  • Experience handling confidential and sensitive information (desirable)

Key Skills

  • Excellent interpersonal skills
  • Excellent organisational skills
  • Attention to detail
  • The ability to work autonomously as well as part of a team
  • The ability to work across functions and to manage pressure


  • A high level of numerical and literacy skills to support providing and interpreting
  • High levels of motivation

Salary & benefits

  • Salary: 26K per annum
  • Private healthcare
  • Contributory pension scheme
  • 25 days holiday

How to apply

To apply for this role send your CV and a cover letter to