Pathology Patient Pathway Co-ordinator

Pathology Patient Pathway Co-ordinator - Reference [None]

Role Information:

A fantastic opportunity has arisen for a friendly and proactive individual to join the Imaging & Diagnostics team at OneWelbeck.

  1. Salary: £25,000
  2. Location: OneWelbeck Imaging & Diagnostics Centre, Welbeck Street, London, UK
  3. Other


As Pathology Patient Pathway Co-ordinator at OneWelbeck Imaging and Diagnostics, you will be warmly welcoming the patients and providing a broad range of administrative functions and utilising relevant IT systems to support the delivery of a high quality patient service. The successful candidate will play a key role in ensuring a smooth and efficient pathway administration for patients throughout their journey from the point of referral to the point of discharge. You will be highly motivated, proactive and well organised with a strong sense of patient/customer care. The ability to multitask, work in a team and work under pressure in what can often be a busy environment is essential.

OneWelbeck is developing several other centres on 1 Welbeck Street, which will be linked but operate independently of OneWelbeck Imaging. Further centres are also under development or planned around the UK and internationally which provides exciting opportunities in the business.

The Opportunity

  • To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome
  • To help facilitate a smooth patient care journey through the centre efficiently with a patient centred approach and the highest levels of service at all times
  • Answering phones, emails, arriving patients and ensuring all enquiries are handled efficiently
  • Deal with patient and referrer related enquiries in a professional manner
  • Be considerate and work respectfully with all team members, ensuring that clear communication and effective working relations are maintained
  • Liaise with consultants, secretaries, radiographers and patient administration staff regarding patient information and appointment scheduling
  • Maintain accurate and complete records of patient details in line with the agreed processes within OneWelbeck
  • Ensure that patient confidentiality is maintained in respect of personal information in accordance with OneWelbeck policies and statutory legislation
  • To create a positive first and lasting impression by offering our visitors and patients a warm and professional welcome
  • To book appointments and send confirmation information to patients
  • To learn and understand individual patient pathways.
  • Ensure patient details are correct on appropriate IT programmes/electronic care records demonstrating outstanding attention to detail
  • Managing transactions for any ‘self-pay’ patients, including raising invoices and taking payments. Following processes for cash, cheque, and debit/credit card receipting.
  • To accurately scan and attach all correspondence to patient records, when required, in accordance with patient confidentiality policies and general data protection regulations

General / Other tasks

  • Keep office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • To help implement new ways of working to improve the private patient experience and efficiency of service.
  • Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, national, and local requirements.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Enhances centre reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.
  • Help implement new ways of working to improve the private patient experience and efficiency of service.
  • Updates job knowledge by participating in educational opportunities (e.g., reading professional publications).

Additional responsibilities

  • To liaise with physician practice secretaries and key contacts in 3rd party providers to ensure a seamless, integrated care pathway.
  • Work closely with Business Office / Admin Lead and Centre Director to ensure the patients administrative service is appropriately covered in response to service needs. This will include cross-cover of the front-of-house role.
  • Where required, generate revenues by raising invoices, completing direct patient and third-party billing.
  • Undertake daily, weekly, monthly checks and audits as they relate to administrative tasks, billing, collections, and Centre policies

Skills & experience

Education and experience

  • Experience in a private healthcare environment (essential)
  • Higher education (A Levels) (desirable)
  • Experience in a high-quality customer facing role, 5-star hospitality experience ideal
  • Experience utilising MS Office (Word, PowerPoint & Excel)
  • Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
  • Experience handling confidential and sensitive information (desirable)
  • Part time hours available

Key Skills

  • Excellent interpersonal skills
  • Excellent organisational skills
  • Attention to detail
  • The ability to work autonomously as well as part of a team
  • The ability to work across functions and to manage pressure
  • Diplomacy
  • A high level of numerical and literacy skills to support providing and interpreting information
  • High levels of motivation


Salary: £25,000 annually

How to apply

To apply for this role send your CV and a cover letter to