Admin Team Leader

Admin Team Leader - Reference [NONE]

Role Information:

Responsible for rendering the Centre Administrator service within the Centre, in accordance with established policies and procedures. Functions cooperatively with healthcare team.

  1. Closing Date: Tuesday, June 4, 2024
  2. Salary: Competitive
  3. Location: 1 Welbeck Street, W1G 0AR

ESSENTIAL DUTIES AND RESPONSIBILITIES:                                                                                                                                                  

                 Direct line manager for Centre Administrators staff with the support of the Deputy Centre Director.                                                                                                  

                 Be proactive in promoting a patient centred approach which upholds exceptional customer service principles throughout the care pathway.


                 Utilise service improvement techniques and modernisation tools to develop and undertake regular audit of service areas, develop action plans and implement changes on behalf of the Centre.


                 Assist the Deputy Centre Director in identifying opportunities for service redesign, focusing on a patient centred approach to delivery.                   


                 Collaborate with the Deputy Centre Director to ensure, permanent and temporary staff, are appropriately inducted and have the resources and knowledge to perform their role.      


                 With the support of the Deputy Centre Director, ensure staff performance is maximised and that all staff are fully aware of the importance of their role to the success of the centre’s objectives.


                 Working with the Deputy Centre Director, identify training and development needs and ensure that performance appraisal, in line with the policy is fully implemented and carried out for all staff to enhance team and individual performance.


                 Support the Deputy Centre Director in root cause and trend analyses of complaint and adverse incidents. Assist the Clinical Lead in the implementation of clinical governance, complaints, and risk management process for the service in monitoring of compliance with clinical governance standards, other Centre policies and processes. 


                 Support the Centre, and clinical team in the planning and implementation of changes to service and those related services delivered elsewhere in the building.     


                Be proactive in establishing communication with service users and other key organisations including physician practice management staff to ensure that their needs and views are taken into account in the planning and monitoring of Centre activities and the development of services.


                Take full ownership of managing the business debt and its resolution. Handle and resolve complex financial issues


                Train and equip staff to efficiently address finance-related matters for swift resolutions     


                 Assist the Deputy Centre Director in the collection of revenue, analysis of information relating to service performance activity and quality, identifying corrective action.


                Engage with patients regarding their debts and follow up proactively


                 Enhance debt chasing procedures to facilitate prompt fund collection


                 Ensure the billing process aligns with a 5-star customer service standard


                 Possess comprehensive knowledge of billing procedures and protocols for both self-pay and insurance patients    


                 Enhance the Centre and physician reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and looking to exceed expectations at every point of patient contact.                                                                                                                                 

                    Updates job knowledge by participating in educational opportunities (e.g. reading professional publications). 


                    Foster smooth and efficient communication across various departments to resolve matters     


                 Innovate office procedures in own work area to ensure that there is no breakdown in the patient care pathway.                                                                                   


                    Works collaboratively with others

                    Adheres to Code of Conduct and the Uniform Policy

                    Exhibits high level of integrity

                    Maintains flexibility and adaptabilities     

                    Participates in staff meetings, in-services, and continuing education as required                                                                                                    

The One Welbeck Way

Embraces the  the Welbeck values of Kindness, Empowerment Collaboration and Ambition

To apply, please email your current CV and cover letter to